Facing any of these questions?
If you’ve got a question, there’s a good chance we’ve answered it in our FAQs. You’ll see some of our most common ones below. If you’re still stuck, please feel free to get in touch using the email address at the bottom.
- How does the free trial work?
You can join the Frontend Mentor Hiring platform for free without the need to add any credit card details. This starts your 14-day free trial, where you can send 10 introductory messages to candidates. You can choose to upgrade if you feel it’s a good fit for you.
- Does the subscription auto-renew?
Our subscriptions do auto-renew at the end of their term. You can easily manage your subscription by going to Settings > Billing. We send you an email reminder a few days before your subscription to ensure you don’t get caught out.
- Do you offer refunds?
We offer a 14-day money back guarantee the first time you subscribe. If you’re unhappy with your purchase for any reason, please contact us at [email protected].
- Can I invite the rest of my hiring team to collaborate with me?
Yes! Our Scaleup and Business tiers allow for multiple team members who can all conduct searches and message prospective candidates.
- How do message credits work?
Sending the first message to a developer uses one message credit. Every follow-up message in the same conversation is free. Our in-app messenger lets you chat with candidates and get notifications when they reply.
- What happens when I run out of credits?
If you use up all of your credits, you can either upgrade to a higher tier or wait for them to refresh the following month. Credits refresh each month; they don’t accrue. So it’s best to use up your monthly allowance whenever you can.
Still got questions?
Contact us at [email protected] and we’ll get back to you as soon as we can. Heads up that reply times are usually slower over the weekend.